cancellation & refund policy
As an outdoor event St.George OpenAir Cinema is subject to prevailing weather conditions. Specifically, rain will not prohibit the screenings of films. Screenings will be cancelled only if weather conditions present a danger at Fleet Steps at screening time.
Patrons accept that in purchasing a ticket, they are paying for a screening that commences at approximately 8:30pm on Mrs Macquaries Point, and that weather conditions prior to that time and in other parts of Sydney will not result in a screening being cancelled. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night, and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled due to dangerous weather conditions at screening time and St.George OpenAir Cinema is unable to provide an avenue for the film to be viewed. If a screening is cancelled after a film has commenced, but before the end of the film, St.George OpenAir will endeavour to provide an avenue for patrons to complete their viewing experience through an alternate means. For example, the remainder of the film could be shared via a private link or passes to an in season screening may be provided. In the unlikely event that a screening is cancelled, information will be posted on the event website, social media and the information hotline 1300 366 649 and ticket holders will be contacted directly to notify them of proceedings.
Please note: due to changing weather conditions, cancellations may need to occur at short notice. Ticketholders to that screening will be entitled to exchange tickets for a later screening of their choice, subject to availability. Patrons unwilling to accept this policy and the risk of inclement weather should plan to purchase tickets at the door.