Frequently Asked Questions

How much do tickets cost?: Click here for all ticketing information
Where can I purchase tickets?: Tickets can be purchased through a variety of channels described here
How can I best collect tickets?: The cheapest and most convenient way to get tickets is to purchase them online via the event website at www.stgeorge.com.au/openair. Tickets for one or multiple films can be purchased by credit card, and emailed to you free of charge. Alternatively, for an additional fee per transaction, you can elect to have your tickets either:
1. Posted to you via Registered Post $3.50 or Express Post $4.50.
2. Held for you at the Venue Box Office $1.50
See below for more information.
What are my ticket delivery options?: Delivery option 1: Ticketfast – book tickets online and they are emailed to you free of charge. Print out your electronic tickets on normal A4-format paper. The barcode makes every single ticket unique. Each ticket is scanned at the event entrance for validity - and registered. So copies and forgeries don't work! The first person to present a ticket is regarded as authorized and admitted to the event. So never copy or reproduce tickets in any way, and never let anyone else do so either. Keep your ticket in a safe place.

Delivery option 2: Venue Pickup / $1.50 transaction. All Venue Pickup tickets must be collected by the credit card holder. For identification purposes the credit card holder must present photo ID and the ticketmaster.com.au order number which was issued upon completion of purchase.

Delivery option 3: Registered Post / $3.50 transaction. Express Post / $4.50 per transaction. If you have selected delivery through the mail, please allow at least 14 days after your order is made to receive your tickets. Ticketmaster sends tickets via Express Post in Australia to the billing address of the charge card holder. Occasionally, Ticketmaster receives incorrect billing or credit card account information for a ticket order that can delay processing and delivery.
Is there any way I can get tickets to sold-out evenings?: Yes, "sold-out" refers to tickets allocated to advance sales. We reserve a limited number of tickets – generally less than 60 – per night for door sales that go on sale from 6:30pm on the night of the screening. You may telephone 1300 366 649 from 12pm on the day of the screening to find out the approximate number of tickets that will be available. Please be advised that these tickets are often highly sought after and we recommend arriving early to avoid disappointment. How early, we can’t predict.
What types of concession cards are accepted?: Approved concession cards for St.George OpenAir Cinema are current Pensioner Concession Card, Commonwealth Health Care Card, Commonwealth Seniors Health Card, Veteran Affairs Card, children and students aged 2-15 and Australian full-time students. You will be asked to show your concession ID upon entry to the event. If you fail to produce identification you will be asked to pay the difference between a Concession and General Admission ticket.
Is there a limit to the number of tickets I can purchase?: Yes, When purchasing tickets on Ticketmaster.com.au, you are limited to a 50 tickets for each film (also known as a "ticket limit"). This policy is in effect to discourage unfair ticket buying practices. Please adhere to published ticket limits. If it is determined that a ticket limit has been exceeded, the order, or part of an order, may be cancelled without notice.

Cinerent OpenAir imposes a ticket limit per customer per film for tickets sold at the St.George OpenAir Cinema Box Office. This is to provide ticket access to as many people as possible. This policy is also in effect to discourage unfair ticket buying practices.
What happens if my ticket is damaged?: The bar code must be read by a machine, it must be printed completely and should not be smudged, folded or be affected in any other way. It is important to protect your ticket from moisture, dirt, damage, mechanical and optical influences. Should you have any questions or concerns, please contact Ticketmaster on 136100 (option 8) or email Customer.Service@ticketmaster.com.au. Please provide as much detail as possible, so they can respond appropriately and promptly.
What happens if my ticket is lost or stolen?: Your ticket can be re-issued provided it is before 4pm on the day of the screening. please contact Ticketmaster on 136100 (option 8) or email Customer.Service@ticketmaster.com.au. Please provide as much detail as possible, so they can respond appropriately and promptly.
What are the terms and conditions of my ticket?: Please refer to the Ticketmaster website for policies relating to your ticket purchase. www.ticketmaster.com.au
Can I buy food and drinks at the cinema?: Yes, from 6:15pm the event's Good Living restaurant will offer a fresh and appetising menu each night of the event. Click here for menu. Also from 6:15pm, the events Chandon Bar will offer a selection of soft drinks, beer, wine and spirits. Segafredo's Latteria cafe will have all manner of hot beverages on sale. Ice-creams by Pat and Stick will also be available.
Can I bring a picnic into the cinema?: If you wish to have a picnic before the screening, we ask that you do so in the Royal Botanic Gardens, adjacent to the event. Tables within the event are specifically provided for patrons of the event restaurant. Don't forget to have your ticket scanned by one of our staff at the exit gate and rescanned upon re-entry to the event.
Can I bring alcohol into the cinema?: No, alcohol will not be permitted into the cinema. As the St.George OpenAir Cinema is a licensed area, only alcohol purchased on premises may be consumed at the cinema. This is in accordance with licensing laws and the need for licensees to be able to monitor consumption on their premises.
What happens if it rains?: The screening of films will not be prohibited by rain, it will go ahead. All ticket holders are advised to make provision for wet weather. This is summer in Sydney and rain is not unusual. In the event of rain, wet weather ponchos will be made available to patrons however we strongly recommend you bring your own wet weather gear. The use of umbrellas during screenings is not permitted as it obstructs the view of other audience members.
Will I get a refund if it rains?: No, rain will not prevent the screening of films. Screenings will be cancelled only if weather conditions present a danger at Fleet Steeps at screening time.
How will I know if a screening is cancelled?: In the unlikely event that a screening is cancelled, information will be posted on the event website www.stgeorge.com.au/openair and infoline 1300 366 649. Please note: due to changing weather conditions cancellations may need to occur at short notice.
What happens if a screening is cancelled?: In the unlikely event that a screening is cancelled, ticket holders to that screening will be entitled to exchange their tickets for a later screening of their choice, subject to availability.
What happens if I miss the screening of a film I have a ticket for?: Tickets will not be exchanged or refunded unless the screening is cancelled.
What time do screenings start?: Screenings start at nightfall; usually between 8:20pm and 8:40pm.
What happens if I arrive late?: If you're late you'll still be admitted to the screening, provided you have a valid ticket.
How do I get to the St. George OpenAir Cinema?: St.George OpenAir Cinema is located at Fleet Steps, Mrs Macquaries Point adjacent to the Royal Botanic Gardens. Click here for more information.
If I drive, is there somewhere to park?: There are 268 metered parking spaces on Mrs Macquaries Rd, charged at a rate of $4.40/hr. Discount parking is available at Enacon Parkings Cathedral Street Car Park. Click here for more information.
Should I bring a chair?: No, all tickets are for unreserved grandstand seating.
Can I leave the cinema and come back?: Yes, provided your ticket is scanned by one of our staff upon exiting the event, you may re-enter via the main gate where your ticket will be scanned again for re-entry.

Please do not exit or enter the event without having your ticket scanned.
Can I walk through the Botanic Gardens once the screening has finished?: No, you cannot depart the event through the Royal Botanic Gardens, as all gates close at 8:00pm. Following the event, the easiest route back to the city is following Mrs Macquaries Road and The Domain.
What happens to lost property?: Any items that we locate will be handed to the Event Manager and recorded nightly. If you have lost an item, please email contact@cinerent.com.au
How can I gain access to the seats reserved for St.George Bank customers?: If you're one of the first St.George customers to arrive each evening, and present your St.George card or passbook, you’ll be seated in the St.George VIP area and receive a complimentary cushion. Limit 100 seats per night, 4 seats per customer. Gates open at 6.15pm.