What time should I arrive?
Gates open at 6.15pm. If there is any change to this we will let you know on Facebook, our website and info line. Sometimes we might delay opening if we are waiting for weather to pass for example. Most nights we have a queue of people waiting to get in before 6pm, and others queueing for gate sale tickets much earlier. The screening will start at approximately 8.30pm but the seats available at this time may limited so best to arrive early and grab your preferred seat and take advantage of our harbourside restaurant and bar!
What’s the arrangement with seating?
Our grandstand is general admission, so you don’t buy a specific seat when you book. When you arrive at the event you will be given the opportunity to take a reserved seat card from our staff. You can write your name on this card and reserve a seat for yourself in the grandstand. Once you have reserved your seat, you can then spend your time enjoying the atmosphere of our event and great dining and drinking options. There are ways to reserve seating in the grandstand- see below information about upgrades.
What happens if the screening is cancelled?
Unfortunately, sometimes things happen beyond our control and we have to make the tough decision to cancel screenings. You can find the full cancellation policy here.
The weather isn’t looking good but it’s early in the day… what do I do?
As an outdoor event, St.George OpenAir Cinema is subject to prevailing weather conditions. Specifically, rain will not prohibit the screenings of films. Screenings will be cancelled only if weather conditions present a danger at Fleet Steps at screening time. We all know that Sydney Summer weather can change quickly so we always hope to proceed with the screening and make weather-related decisions, based on the conditions at our event site at the time of screening. Regardless of the forecast, we monitor the weather closely throughout the day and evening and keep everyone updated on Facebook, our website and our recorded info line 1300 366 649. Our number one priority is safety so if we have to make the difficult call to cancel to ensure our patron’s safety, we will do so, but our preference is to proceed with screening our great programs of films if possible!
What does preview screening mean?
Preview indicates that the screening is taking place before the wider cinema release of the film, so rest assured it’s the full length feature.
How does the event restaurant work?
Our public restaurant is run by Chiswick and offers a range of great dining options from snacks, to full meals and desserts! Patrons line up to order from the counter and will be served their food from here. We try and keep our queues moving as swiftly as possible but peak times can get quite busy. If you are in a group we would suggest dividing and conquering, i.e. someone to the bar, someone to the restaurant and someone to find and mind a table. We suggest eating early to avoid the queues!
Where can I sit to eat and drink before the screening?
We have approximately 1,000 dining seats within the event for patrons of the restaurant and bar!
Can I bring food or drinks into the event?
Please be aware that OpenAir is a fully licensed venue, and the dining seating is provided exclusively for restaurant customers, so no BYO alcohol will be permitted to enter the event, and if you wish to bring your own picnic or nibbles, you will be asked to enjoy those in the grandstand or in the Botanic Gardens but not at restaurant tables.
Once I am in the venue, can I leave and come back?
We do permit pass outs and re-entry. Once in the venue, exit through Yurong Gate ensuring you are scanned on the way out, and when you want to come back in, just come back through the main entrance.
What happens if I can’t make the screening anymore?
Sorry to hear you can’t make it but the good news is you can exchange your tickets for another screening subject to availability up to 72 hours before the screening time. The account holder who made the booking needs to contact Ticketmaster directly to organise.
Can I bring my baby or child with me?
Babies and infants are welcome at our cinema, however, classification restrictions still apply. We do make allowances for prams whereby once you have purchased tickets, we ask that you email us at firstname.lastname@example.org with the details of your booking, and we can reserve you a seat in the front row for that screening, where you’re welcome to have the baby on your lap. From here, you can either keep your pram with you, or we can place it aside for the duration of the film.
We ask that when small children or babies do attend the films that their parents/ carers respect the experience of all patrons and if they become unsettled, we will open the closest gate and ask that they temporarily leave the premises whilst they become settled again. We hope you understand this.
Is there an opportunity to upgrade my tickets at all?
There are two types of upgrades available. Find more information here. http://www.stgeorgeopenair.com.au/upgrades/